My process

Understanding the client's request

1. • I dig deep into what the client wants and why it matters, asking questions to clarify their goals and define success upfront.

Aligning with the organization's mission

1. • I ensure the project aligns with the organization’s mission and values, so the solution feels purposeful and supports broader goals.

Getting to know the learners

1. • I consider who the learners are, what they need, and how they prefer to learn, ensuring the solution is relevant and engaging.

Identifying the performance gap

1. • I compare current performance to the ideal, pinpointing what’s missing so the solution directly addresses those gaps.

Implementing the Design Thinking approach

• • I focus on empathy to understand learner needs, ideate creative solutions, and prototype to test and refine for the best results.

My instructional approach

• • I design with engagement and application in mind, blending theory with interactive, real-world tasks for impactful learning.

Staying within the scope

• • I balance creativity with time, budget, and resources, using regular check-ins to keep designs aligned and manageable.

Collaborating with others

• • I work closely with stakeholders, SMEs, and team members to ensure the content and design align with goals and expectations.

User-testing throughout the process

• • I prioritize early and frequent testing with real users to gather feedback, refine the product, and address issues before launch.

Communicating regularly

• • I maintain clear, consistent communication with all parties to keep progress transparent and ensure alignment throughout the process.

Ensuring adequate setup

1. • I confirm all tools, resources, and systems are in place to support a smooth rollout for both facilitators and learners.

Promoting the solution

1. • I create engaging materials and messaging to highlight the solution's value, driving excitement and adoption among the target audience.

Ensuring learner satisfaction

1. • I gather feedback through surveys and discussions to ensure learners find the experience engaging and valuable.

Evaluating transfer of knowledge

1. • I measure how well learners apply new skills or knowledge in real-world settings to confirm the training's effectiveness.

Meeting business objective

1. • I track performance metrics to verify the solution achieves the intended business goals and delivers measurable results.

Empathizing during collaboration

1. • I engage with stakeholders, SMEs, and learners to understand their perspectives, needs, and challenges, ensuring I’m designing with empathy.

Empathizing during user-testing

1. • I conduct early testing with real users to gather insights and refine the design based on their feedback and experiences.

Empathizing during communication

1. • I keep communication open and consistent with all involved parties, ensuring continuous understanding and alignment throughout the process.